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| After consultation and discussion with our employee groups across the world, we established Reed Elsevier's core values which reflect the way we work and think about our business. We have put in place a global programme to drive these values into the businesses and to make them central to the way in which we work. The Reed Elsevier values, together with our Code of Conduct and Business Ethics, guide the way in which we behave in all aspects of our business activities. The five values are: |
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Customer focus
Everything we do is driven by customer needs. We want to be their indispensable partner. We have a passion for understanding and exceeding our customers' expectations. We are committed to providing demonstrably superior products and services with the highest levels of quality and excellence. We are professional in all our customer dealings. We are highly valued and respected by our customers.
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Valuing our people
We put the highest priority on recruiting, developing and retaining outstanding people. Our managers are directly responsible for the development of their people. We recognise and reward achievement. We enjoy what we do and we celebrate success. We empower our people to maximise their potential and contribution. We respect our people and believe in open and honest communication. We behave in an ethical and principled manner.
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Passion for winning
We are determined to outperform and beat the competition. We always want to be the best. We are a high energy, fast moving, decisive organisation. We have a strong propensity for action. We always execute well and deliver. We set aggressive goals and strive to beat them. We hold each other and ourselves accountable for outstanding results.
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Innovation
We welcome and push change; we challenge the status quo. We encourage our people to be entrepreneurial, take some risks and learn from mistakes. We are ready to make bold moves and decisions. We constantly look for new ideas, and value 'out-of-the-box' thinking. We keep things simple and minimise bureaucracy.
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Boundarylessness
We welcome the global nature of our business and encourage people to work collaboratively across business units, hierarchy and functions. We constantly strive to break down barriers between organisations. Our people are supportive of each other. We seek partnership with customers and suppliers.
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