At RBI it’s important that we manage our relationships with our customers, suppliers and business partners to ensure we all work in an ethical and sustainable way.

Our customers

We survey our customers through Net Promoter Score (measuring customer advocacy) and business dashboard programmes, giving us deeper insight into our customers’ needs.

We use corporate responsibility in our sales discussions, showing our customers how important governance, ethics, the environment, our people and our communities are to our business. This helps us build deeper relationships through discussion of shared values.

And we’re committed to ensuring our products and services are available for all users, regardless of physical ability. Our Accessibility Policy aims to lead the industry in providing accessibility solutions to customers, with products that are operable, understandable and robust.

Our supply chain

We require our suppliers to meet the high standards we set for ourselves. Our Supplier Code of Conduct stipulates adherence to all laws and best practice in areas such as human rights, labour and the environment, no matter where they are in the world.

The roll-out of the Group’s US Supplier Diversity programme continued in 2017 with efforts to improve the mix of diverse suppliers. The focus was on minority, woman, and veteran-owned businesses and in 2017, resulting in an increase in spend with suppliers in these categories.