Our culture and values

Our culture and values

RBI has a high performance culture where we encourage, recognise and celebrate success. It’s as much about ‘how’ you do your job as ‘what’ you do and our interactions, collaboration and team work help us deliver on our objectives. We always align our individual goals to business strategy – it’s critical to our ongoing success.

We have a set of competencies and values that align with our business strategy and that help us to all work towards a common set of goals and priorities no matter where we are in the organisation.

Customer focus
Everything we do is driven by our customers’ needs. We want to be their indispensable partner. We have a passion for understanding and exceeding our customers’ expectations. We are committed to providing demonstrably superior products and services with the highest level of quality and excellence. We are professional in all our customer dealings. We are highly valued and respected by our customers.

Valuing our people
We put the highest priority on recruiting, developing and retaining outstanding people. Our managers are directly responsible for the development of their people. We recognise and reward achievement. We enjoy what we do and we celebrate success. We empower our people to maximise their potential and contribution. We respect our people and believe in open and honest communication. We behave in an ethical and principled manner.

Passion for winning
We are determined to outperform and beat the competition. We always want to be the best. We are a high energy, fast-moving, decisive organisation. We have a strong propensity for action. We always execute well and deliver. We set aggressive goals and strive to beat them. We hold ourselves and each other accountable for outstanding results.

Innovation
We welcome and push change; we challenge the status quo. We encourage our people to be entrepreneurial, take some risks and learn from mistakes. We are ready to make bold moves and decisions. We constantly look for new ideas, and value ‘out-of-the-box’ thinking. We keep things simple and minimise bureaucracy.
You can learn more about our approach to innovation at the Innovation Resource Centre

Boundarylessness
We welcome the global nature of our business and encourage people to work collaboratively across business units, hierarchy and functions. We constantly strive to break down barriers between organisations. Our people are supportive of each other. We seek partnerships with customers and suppliers.